Orders, Deliveries & Returns
Orders
After placing your order, you will receive an automated email confirming your order number and order details. Please quote this order number in all correspondence.
All in stock items are despatched within 2 working days.
If you have ordered any item on back-order, you will receive an email to let you know when your items will be back in stock.
If you have ordered an item on pre-order your whole order will ship together when everything is in stock - if you need in-stock items sooner then please place 2 separate orders.
Please note: We cannot be responsible for any shipping courier, their service or the strikes, once it leaves us it is out of our control.
Delivery Costs
United Kingdom
Standard Delivery
- All Standard Deliveries are by Evri - allow 3-5 days for delivery.
- Delivery on all non-sale orders over £100 is free of charge
- The delivery cost for orders under £100 is £4.95 for standard.
- Please allow up to 5 working days for receipt of your order
- PLEASE NOTE OUR SHIPPING CHARGES MAY CHANGE FROM TIME TO TIME.
Please note: we only ship within the U.K.
Returns
Our stock is now on sale until there is no stock available. You can ONLY return goods if they are faulty for a full refund or exchange, providing that you contact us within 14 working days of receiving your order and that the goods are received by us in an unused, undamaged and saleable condition. We will only issue a refund for any original postage cost if the item is faulty.
If you would like to exchange your item(s) for another colour or style please contact us within 14 days of receipt of your order on heretohelp@sarah-verity.com and we will be happy to arrange this.
Refunds will be issued to the payment method used when the order was placed, within 7 days of receiving the returned item(s).
We cannot be held responsible for interest charges made by a credit card company whilst waiting for returns to be refunded to your card.
Here is how:
- Make sure your items are unworn
- Package securely in their original packing
- Ensure you have your order number and the name the order was made under included in the package
- Make sure you describe the reason for return and if you would like a replacement
- For refunds just ask if within 14 days and the item is in pristine condition
- For exchanges please use the SKU number and main description to say what you’d like your item replaced for
- Please note we can only deal with returns once we receive them.
Please send your return to:
SARAH VERITY Jewellery
31 West Hill Street. Brighton. East Sussex.. BN1 3RR
Please ensure you obtain a postage receipt from the Post Office with your tracking number. We are responsible for your parcel only once it has been received. Items lost in transit will not be treated as returned.
Upon receipt of your return, we will refund you via your original payment method, with the cost of the goods excluding delivery charges (if applicable). We will process your return within 2 working days.